Order US$50 & above for free shipping

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  • Shipping Policy

    Processing Time

    2 - 4 Business Days

    Orders are generally processed within 2-4 business days after payment of the order. Our team will do a quality check on the items and ensure that your order is packed correctly before choosing the best shipping company for delivery. Do note that this can be extended by the stock status of individual items especially during sales period and holidays like Black Friday Sale etc when there is a large influx of orders.

    Tracking number is issued once your order is dispatched successfully.

    Shipping Time

    7 - 15 Days

    Shipping time is when your goods have been dispatch from our warehouse. 7 - 15 Days timeframe is only for the following region : (US, CA, AU, UK, EU, NZ, NL and DK). Please allow 3-4 weeks shipping to other countries. Shipping times can be affected by variable customs clearance times or holidays which is not within our control.

    Shipping Addresses and Information

    If you required any information on your order, you can drop us a message. To receive a response as quickly as possible, we recommend that you include the following information in your email:

    • Your order number
    • The email address you used to place your order
    • Your last name
    • First name
    • Content of your order
    • Date of your order
    • We ship our items using the exact address/information that is provided to us at the time of checkout and cannot make any changes during the transit once items have been shipped out. Please make sure that you have the full and correct information provided in your order (phone number, email address, etc) to ensure timely and safe delivery.
    • At this time, any order that does not get successfully delivered will be the responsibility of the customer.
    • We cannot accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

    Delivery time: normally 7-15 days, depending on destination

    Countries / Destination Shipping

    Days

    US, CA, AU, UK, EU, NZ, NL DK FREE SHIPPING 7-15
    South America FREE SHIPPING 15-30+
    South Asia FREE SHIPPING 15-30+
    Rest of the world FREE SHIPPING 15-40+

     

    Change of Address

    For requests to change the delivery address, we are able to change the address at any time before the order is shipped.

    Out of Stock Items

    If an item is backordered, we will contact you to see if you would prefer to wait for the backordered item to be restocked or if you would prefer a gift certificate. This voucher will have a value greater than the amount of your original order.